📄 Use OAuth with JWT Assertion on Web Service Client

Use OAuth with JWT Assertion on Web Service Client

With the User OAuth with JWT Assertion on Web Service Client feature, Workflows that use the Call External Services Step can authenticate with Docusign using JWT Assertion instead of session-based tokens.


Requirements

Basic knowledge of the Call External Services Step in Workflows is required.

Access to the Strato Admin Tool is required to perform these configurations. Contact your Regional Consultants if you need assistance.

Docusign Settings must also be configured before proceeding.


Functionality

This feature introduces a microservice that generates a JWT Assertion for authentication. Instead of relying on expiring tokens or sessions, Workflows can securely call external services such as Docusign without requiring manual token renewal.

When enabled, this feature extends the Call External Service Step in Workflows:

  • If Docusign is configured as the external service, the step automatically uses the JWT Assertion for authentication.
  • This approach ensures more reliable execution of Workflows, even in cases where session-based authentication might have failed due to expired tokens.
  • The feature only impacts Workflows that include a Call External Services Step configured with Docusign. All other Workflows and integrations remain unaffected.